Last updated: November 2025
Thank you for shopping at Trasido. This Delivery Information page explains how shipping, delivery times, tracking, shipping fees, and responsibilities work on our marketplace. Because we operate both as a marketplace for third-party Sellers and as a direct seller for some products, delivery terms may vary depending on the item.
We offer the following delivery options depending on your location and the Seller:
All available delivery methods for your order will be shown at checkout.
We currently ship to all countries within the:
Shipping outside the EU/EEA may be limited depending on Seller regulations.
Some Sellers may restrict delivery to specific countries due to:
You will be informed at checkout if a product cannot be shipped to your location.
Delivery times depend on:
Typical delivery estimates:
| Shipping Type | Estimated Time |
|---|---|
| Standard EU Delivery | 3–7 business days |
| Express Delivery | 1–3 business days |
| Seller-Managed Deliveries | Varies by Seller |
| Marketplace-Fulfilled Express | 1–2 business days |
Note: Delivery times are estimates and not guaranteed. Delays may occur due to customs checks, weather, carrier issues, or peak seasons.
Processing times vary depending on whether the item is:
Processing times do not include weekends or holidays.
Once your order is shipped, you will receive:
If you purchased multiple items from different Sellers, you may receive separate tracking numbers.
Shipping fees depend on:
Shipping costs will be clearly displayed at checkout before confirming your order.
Some Sellers may offer:
Your order may arrive in multiple packages if:
You will receive tracking information for each package separately.
Most carriers will attempt delivery 1–3 times. If unsuccessful:
If your order is delayed or missing:
Contact our support team at: info@ac-dc.org
Make sure to provide:
We will coordinate with the Seller or carrier to resolve the issue.
If an item arrives:
Please notify us or the Seller within 48 hours of delivery.
Provide:
We will assist you under the EU Consumer Rights Directive and applicable warranty laws.
For orders delivered within the EU/EEA, there are:
For orders shipped from non-EU Sellers:
Customers are responsible for any import taxes if applicable.
If a package is returned due to:
Shipping fees may not be refundable. Re-shipment costs may apply.
Please double-check your address before placing an order.
Certain products may have delivery restrictions due to:
These restrictions will be shown on the product page when applicable.
For questions or issues related to delivery, please contact:
